What Information We Collect and Why
When you create your account, we collect the details you provide directly — your name, contact information, and the e-wallet identifiers tied to DANA, OVO, or GoPay when you make a deposit or withdrawal. We also collect transactional data: deposit amounts, withdrawal requests, and wallet confirmation
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timestamps. This helps us verify your identity, process payments correctly, and keep your account secure. On the technical side, we log device type, browser version, and session activity to detect unusual access patterns — for example, if someone in Bandar Lampung tries to access your account
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from an unrecognised device, we flag it. We do not sell your personal data to third parties for marketing. Data shared with payment processors like DANA, OVO, and GoPay is limited strictly to what those processors need to complete a transaction. Retention periods depend on regulatory
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requirements in the regions where we operate — typically your account data is held while your account remains active and for a defined period after closure. Where local law and eligible regions allow us to serve you, we align our data practices to applicable privacy standards.
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If you have questions about specific data categories we hold, you can reach our support team directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.